Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be replied to in maximum 1 hour after the trouble ticket or email was received. If your issue needs additional assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be required for arriving at the optimal solution. If you order our Admin Services package, all of the server management services included there will be completed whenever you want.
An Outstanding Help Desk Support Service
We will be available to you 24/7 to answer any enquiries that you may have about our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help tackling server admin procedures, you can take a glance at our Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is equipped with our cost–free Web Site Control Panel, which sports a comprehensive knowledgebase plus a selection of educational video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Help or Videos buttons located in the top right corner.