One-Hour Response Guarantee
Know much more about the 1-hour response time guarantee and exactly how you, as the client, may benefit from it.
If you ever experience a problem with your website and are unable to resolve it yourself, ask the hosting company’s customer care staff to assist you to get the website back online. A swift resolution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours and even more, especially if you’re doing business with a hosting reseller. Even if your problem can be easily fixed, your site may not work correctly or it may not be reachable at all for an extended time interval, so you may lose potential customers as it is rather unlikely that anyone would be eager to return to a site that’s broken. For this reason, you should make certain not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a timely fashion. If a web app update doesn’t proceed smoothly or if you delete something by chance, for example, the website should be fixed swiftly in order to avoid extended downtime.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to a tech support ticket or an email. Irrespective of when you contact us, we’ll lend you a hand within sixty minutes max with any technical and sales queries that you might have. In fact, our real reply time scarcely ever exceeds twenty-thirty minutes. As we are at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always receive support in a timely fashion and we know precisely how crucial that is in the electronic world. Soon after you contact us, we’ll answer your queries. If you bump into any technical challenge, we will resolve it on your behalf, or we’ll supply you with all the needed information in case there is something that you have to do yourself.