24/7 Customer Support
Find out more on what ‘customer support’ signifies in the web hosting community and about the different support types.
Being able to get in touch with your cloud hosting supplier any time you have any questions or experience any difficulties is quite important and how quickly they'll reply and take action is crucial, particularly if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are also an easy way to recognize genuine providers from resellers. The latter typically answer only to e-mail messages or support tickets and you will have to wait for a day or maybe more in order to receive an answer. In case your problem calls for several replies, you will end up losing days in order to have a problem solved. With a genuine and reputable web hosting supplier, you'll be in a position to connect with the support team anytime and receive a quick response no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
All our Linux cloud packages feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting solutions before you make a purchase or you are an existing customer and you have a question or a problem, you'll be able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters that require longer time to investigate and take care of. In contrast to various other web hosting providers, our trouble tickets come with a warranted max response time of just one hour, which means that no matter what your problem is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.